1. How do I place an order for gift cards?

               To redeem your MyGiftCertificateStore.com award, please follow these steps:

• On the left side of your screen, select the product category you would like to shop from.
• Locate the gift card you would like to order and choose the quantity. Change the quantity by using the left and right arrows, or by simply typing over the default quantity. Once you indicated the quantity you would like to order, click the Buy button.
• To continue shopping, click the Continue Shopping button in the lower left corner or click the Checkout button in the lower right of your screen to proceed to checkout.
• If you are a first time customer or you do not have a user id and password established, click the New Customer button. If you are a returning customer and know your user id and password, use the fields on the right of your screen to login.
• Enter the shipping information for your order. You do not need to enter billing information. If you include your email address, you will receive email confirmation of your order as well as shipping confirmation when your order is shipped.
• At the bottom of the shipping information page, enter your Award Code in the Gift Certificate / Award Code field. Make sure  you enter the award code exactly as it appears on your award certificate. You must enter all letters and numbers, with no spaces. Please make sure your order total does not exceed the value of your award.
• Click the Next button.
• Verify your order information and click Process Order button. Please only click this button once. Your order has been processed!
• * YOU MAY ONLY REDEEM ONE AWARD VOUCHER PER ORDER *

2. How long will it take to receive my order?

    In most cases, orders will ship within 3 - 5 business days. Please allow 14 days after the ship date for your order to arrive.

          3. I haven't received my gift card order?

Please allow 14 business days from the date your order is shipped to recieve your gift cards. If your order has not been received after 14 days, contact our customer service department at customerservice@mygiftcertificatestore.com.

Neither DCI Incentives nor MyGiftCertificateStore.com is responsible for certificates not received due to incorrect address information provided on your order.

          4. I tried to use my gift card and it doesn't work?

Contact customerservice@mygiftcertificatestore.com and we will be happy to assist. You will need the retailer name and the gift certificate/card number.

          6. Can I return a gift card?

Gift certificates/cards may be returned within 10 days for exchange of another gift card of equal or lesser value. A $10 restocking fee will be deducted from the balance of the returned gift certificate/card.

          7. My gift certificate/card has been lost/stolen.

Treat your gift certificates and gift cards like cash. Lost or stolen gift certificates/cards cannot be replaced.

          8. Who should I contact if I have questions?

          Phone: 1-800-714-0590, Option 1

Email: Customerservice@mygiftcertificatestore.com

Monday - Friday 8:00am - 5:00pm eastern standard time.

Your inquiry will be answered within 24 hours.